Radiology - NEW Health Center
Diagnostic Imaging • Charlestown, MA
Ratings by platform
- Yelp (NEW Health Charlestown): 5.0 (3 reviews) shown on listing page snippet (3 reviews)
- NutrifiFinder (NEW Health, Boston, MA): 2.8/5 (51 reviews)
- MapQuest (links to Yelp; NEW Health Charlestown): 5.0 on Yelp shown in snippet (3 reviews (as shown))
What patients say
Patients praise
- Occasional praise for the facility/staff experience (e.g., described as amazing and patient-focused in Yelp text)
- Some users describe faster access/appointments and a welcoming environment (Yelp text snippets)
Common complaints
- Patient complaints about poor follow-up/continuity of care and dismissive responses (general NEW Health reviews surfaced)
- Complaints about billing issues (e.g., being billed after outreach; charges for items/paperwork)
In patients' words
"“This is such an amazing place... MRI is a patient-focused diagnostic imaging center”"
— Yelp listing for NEW Health Charlestown"“Negative experience: I do not recommend New Health... Follow-ups are poor, and continuity of care is basically nonexistent.”"
— NutrifiFinder reviews for NEW Health, Boston, MA"“Horrible experience... Follow-ups are poor, and continuity of care is essentially nonexistent.”"
— Postcard listing for NEW Health Charlestown (review text)More clinics in Charlestown
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