Walk-in Clinic
Urgent Care • Carbondale, IL
Ratings by platform
- Birdeye (aggregating Google and Facebook): 3.9 out of 5 stars (based on 95 reviews) (95 reviews aggregated across sources)
- Solv (Prompt Care, Carbondale, IL): 1.5 out of 5 stars (2 reviews)
What patients say
Patients praise
- friendly, attentive, and compassionate staff
- professional medical care from PAs and doctors
- efficient and quick turnaround for many patients
- clean and well-maintained facility
Common complaints
- occasional slow check-in process causing delays
- some complaints about professionalism or rudeness from specific staff members
- frustration with call center systems rather than direct office communication
In patients' words
"The nurse Rosemary has done my exam several times in the past. She is so great with her patients, and I thank her for her kindness."
— SIH Center for Medical Arts Walk-in Clinic patient review via Birdeye"No one should ever have to AMA out of the ER and risk losing a limb because the staff are cold, assuming, biased and unprofessional. No stars, I do not recommend."
— SIH Center for Medical Arts Walk-in Clinic patient review via Birdeye (note: review context implies ER/clinic confusion)More clinics in Carbondale
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