Cancer Care | Southern Illinois Healthcare
Cancer Care • Carbondale, IL
Ratings by platform
- Birdeye (SIH Cancer Institute): 4.8 out of 5 (134 reviews)
- SIH Internal Patient Experience Survey (SIH Breast Center/Provider): 4.9 out of 5 (129 ratings)
What patients say
Patients praise
- High patient satisfaction ratings specifically for the SIH Cancer Institute and providers (often around 4.8-4.9 out of 5)
- Descriptions of staff as friendly, caring, and professional in many positive reviews
- Praise for the technical competence of surgeons and specialists involved in cancer care
- User-friendly and informative patient-facing digital resources and website
Common complaints
- Concerns regarding billing practices and potential for accounts to be sent to collections while payment plans are in progress
- Reports of long wait times in the emergency department and difficulty in accessing timely care or communication
- Anecdotal reports of perceived lack of empathy or professionalism among some staff members
- Experiences involving disagreements over treatment plans or dissatisfaction with clinical outcomes
In patients' words
"awesome staff , you feel that they care"
— Birdeye Review"The staff was friendly and the care provided was top-notch. The website sih.net was user-friendly and informative. Highly satisfied!"
— Trustburn Review"My husband & l went to this facility when he was diagnosed with 4th stage cancer... The main effect was a serious loss of appetite & massive weight loss from which my husband never recovered."
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