Shawnee Health Care, Same Day
Urgent Care • Carbondale, IL
Ratings by platform
- Birdeye: 1/5 (for specific dental division) (1 review mentioned for specific dental provider)
What patients say
Patients praise
- friendly and caring staff in certain departments, particularly counseling
- quick access to same-day appointments for some patients
- some patients report excellent care from specific providers
Common complaints
- long wait times for appointments and in the office
- unhelpful or rude reception and administrative staff
- difficulties with appointment scheduling/rescheduling processes
- concerns regarding physician bedside manner and limited time spent with patients
- challenges in accessing specific services like dental care
In patients' words
"One of the worst offices. Dr Hassan is never on time. The last 4 times I have seen her the shortest I have waited after being put in the room is 45 minutes... I take my lunch break to do doctor appointments I can’t wait an hour and half to be seen by a doctor for her to spend 5 minutes in the room."
— LocalityBiz user review"Every single person here is extremely friendly, caring, helpful, and provides excellent care. Dr. Hassan is my PCP and she’s absolutely amazing! But don’t get me wrong, the front desk staff, nurses, and phlebotomists are all awesome as well."
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