Shawnee Health, Carbondale
Internal Medicine • Carbondale, IL
Ratings by platform
- Birdeye: 1/5 (Dental) (1)
- uscompanies.net: Generally low to mixed (based on specific complaints) (6)
- dental.page: N/A (61)
- Vitals: 3.5-4.1 (Individual Providers) (N/A (Individual Provider ratings))
What patients say
Patients praise
- Friendly and welcoming staff in certain departments, particularly OB/GYN
- Supportive care during pregnancy
- Accessible and community-focused provider
Common complaints
- Long wait times for appointments and while at the office
- Difficulty with scheduling, including missed or canceled appointments
- Perceived lack of empathy or poor bedside manner from some providers
- Communication issues with staff and difficulty getting urgent care/refills
- Dissatisfaction with dental treatment plans and care quality
In patients' words
"Most of the time it’s well over an hour and the nurse staff just stare at you blankly when you ask if they know what’s happening."
— LocalityBiz (Reviewer: Jason Kidd)"While the office staff were always polite they call us 15 minutes before the granddaughters appointment to cancel."
— LocalityBiz (Reviewer: Anonymous)"Absolutely best obgyn office ever they are such amazing people and they are so helpful and they have been beyond amazing to me."
— LocalityBiz (Reviewer: Ashley Whitecotton)More clinics in Carbondale
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