Hospitals & Healthcare Providers | Carbondale, IL
Internal Medicine • Carbondale, IL
Ratings by platform
- Illinois Hospital Report Card / Healthgrades: 68% recommendation rate (inpatient); 61% patient experience rating (Healthgrades) (N/A (Standardized survey))
- Birdeye (SIH Center for Medical Arts): 3.6 out of 5 stars (131 reviews)
- Birdeye (SIH Cancer Institute): 4.8 out of 5 stars (134 reviews)
What patients say
Patients praise
- Compassionate and caring individual physicians and nursing staff
- Professional and thorough care in specialized departments like cancer treatment and reconstructive surgery
- Helpful and professional interactions in certain specialty care units
Common complaints
- Billing and insurance processing concerns
- Long wait times for appointments and imaging results
- Reports of rude or dismissive staff and communication issues
- Dissatisfaction with emergency department triage and diagnostic thoroughness
- Difficulty reaching administrative staff for issue resolution
In patients' words
"Words express how very compassionate and caring Dr. Korte has been to me and my family. He took such excellent care of my husband and myself for years."
— Birdeye (Patient Review)"I had to call the office 2x before the office would work on expediting the reading of the imaging. The result was finally read over 3 weeks later... Patients should be advised prior to ordering imaging that a 3+ week timeframe is to be expected."
— BBB Complaint"I was not physically examined... The physician stated they did not have the capability to perform any imaging. I was given a single pain pill and discharged."
— Birdeye (Patient Review)More clinics in Carbondale
Internal Medicine | Southern Illinois Healthcare
Patients praise: High average satisfaction ratings for individual providers (often 4.7-5.0 on internal platforms) · Physicians described as compassionate and caring.
Hal Lewis, MD
Patients praise: Courteous and professional demeanor · Thorough and clear explanations of treatments.
Hal Lewis, MD | Southern Illinois Healthcare
Patients praise: thoroughness · courtesy and professionalism.
Psychiatrists and Psychiatric Nurses in Carbondale, IL
Patients praise: Providers described as patient, attentive, and good listeners · Appreciation for providers who do not judge and offer sound guidance.
Cancer Care | Southern Illinois Healthcare
Patients praise: High patient satisfaction ratings specifically for the SIH Cancer Institute and providers (often around 4.8-4.9 out of 5) · Descriptions of staff as friendly, caring, and professional in many positive reviews.
Dr. Kelli Webb
Patients praise: Patients frequently describe her as caring, professional, and friendly · Many reviews praise her surgical outcomes and skills.
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