Prairie Cardiovascular - Carbondale - IL - Specialty care clinic
Cardiology • Carbondale, IL
Ratings by platform
- BirdEye: 3.1/5 stars (16 reviews)
- WebMD: Not explicitly rated on scale, but generally poor sentiment (3 reviews)
- Yelp: Not explicitly rated (1 review)
What patients say
Patients praise
- Physicians are often perceived as skilled and well-recommended
Common complaints
- Unhelpful, rude, or unprofessional office staff
- Difficulties with scheduling, appointments, and insurance preauthorizations
- Poor communication regarding urgent concerns, test results, and follow-up care
- Perceived negligence or delay in addressing cardiac symptoms
In patients' words
"Well, the doctors may be well recommended but the office staff is terrible. If you have to have a preauthorization from an insurance company and I'm sure they KNOW it can take 2 weeks, you don't send it in 2 business days before the appointment..."
— LocalityBiz Review"Front desk staff is super rude, some nurses rude or uncaring, no follow ups after procedure, problems with scheduling..worst cardiology place ever had to be seen by"
— WebMD Review"There is no room for screw-ups in cardiac medicine and negligence can be deadly. BTW, they forgot to schedule a post surgical appointment for the stint, ineptitude marches on at Prairie Heart."
— LocalityBiz ReviewMore clinics in Carbondale
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