SIH Prairie Heart Institute Carbondale | Southern Illinois Healthcare
Cardiology • Carbondale, IL
Ratings by platform
- Vitals, Birdeye, Facebook: Varies widely by source (e.g., 3.5/5 on Vitals, 3.6/5 on Birdeye for a related facility, 78% recommend on Facebook) (131 reviews for SIH Center for Medical Arts; 273 reviews on Facebook for SIH overall)
What patients say
Patients praise
- Highly regarded and compassionate medical providers and specialists
- Patients feeling well-cared for during procedures and clinical encounters
- Friendly and helpful nursing and support staff in specific departments
Common complaints
- Difficulties with office staff responsiveness, including failure to return phone calls
- Complaints regarding administrative and billing issues, such as insurance preauthorization delays and co-pay structures
- Reports of long wait times for appointments and in emergency or clinical settings
- Concerns about communication clarity regarding medical procedures or side effects
In patients' words
"I have received spectacular care from the providers and staff at Prairie. I can't recommend them high enough. Everyone I encounter is incredibly professional and caring. A+!"
— Regina Einig via LocalityBiz"Doctors are good. Urgent phone calls are not taken seriously. Slow to call back if called back at all."
— WebMD User Review"The office has rescheduled my appointments multiple times without notification, no one returns your calls."
— Colleen Mills via LocalityBizMore clinics in Carbondale
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