Trauma & Burn Services – Yale New Haven Health
Trauma & Burn Center • Bridgeport, CT
Ratings by platform
- Momentary Labs (CMS HCAHPS data): 3 out of 5 stars (overall hospital rating) (806 patients (based on CMS HCAHPS data))
- Rehab.com: 2.7 out of 5 stars (445 reviews)
What patients say
Patients praise
- The Connecticut Burn Center is the only verified burn center in the state and highly specialized
- Some positive individual experiences with Labor and Delivery and specific surgical departments
- Highly trained surgical teams supported by a wide range of specialized care disciplines, including therapists and social workers
Common complaints
- Long wait times in the emergency department
- Perceived lack of care, responsiveness, and communication from nursing and medical staff
- Concerns regarding management, staffing, and "tele-ICU" protocols leading to alleged substandard care in critical situations
- Issues with facility noise and cleanliness in general patient care areas
In patients' words
"After hours waiting to be seen it took for me to ask at 12:30 when will she be seen... By far the biggest waste of time and inconsideration for my daughter’s well being."
— Rehab.com user review"The Labor and Delivery team was great in taking care of my daughter's mother... I however was very disappointed by the overnight staff in the Mother's Care ward."
— uscompanies.net user review"To this day, the doctor told me she didn't do anything and that I did it and I fixed myself. It's mind over body. She was amazing."
— Courant article, quoting a former burn center patientMore clinics in Bridgeport
The Connecticut Burn Center - Bridgeport Hospital
Patients praise: Effective medical care for burn and specialized trauma treatment · Strong nurse and doctor communication scores compared to overall hospital benchmarks.
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Patients praise: dedicated, expert, and professional medical care (specifically regarding the Burn Center) · family-centered care approach with amenities like family suites and child-friendly environments.
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