Bridgeport, CT - Urology & Kidney
Urology • Bridgeport, CT
Ratings by platform
- Birdeye (for Dr. Keith O'Brien): 4.9/5 (41 reviews)
- Birdeye (for Tallwood Urology & Kidney Institute): 1.0/5 (4 reviews)
- Hartford HealthCare (Internal Provider Surveys): 4.7-4.9/5 (Individual Specialists) (82-303 surveys per provider)
What patients say
Patients praise
- Prompt and helpful communication from some providers
- Kind, efficient, and professional care reported by some patients
- High survey ratings for specific individual specialists within larger groups
Common complaints
- Disorganized office management and communication issues
- Difficulty scheduling appointments
- Unsympathetic, rude, or unprofessional staff demeanor
- Concerns regarding lack of follow-up or clear treatment explanations
- Reports of long wait times and rushed consultations
In patients' words
"I had a horrible experience with this Doctor and his staff who are extremely unsympathetic. ... I rarely write reviews and have never been so put off my a doctor or their practice."
— Healthgrades review of Dr. Jeffrey Ranta"Dr O'Brien and his staff have been great to deal with. They communicate promptly and respond to all of my questions and concerns. It's been a very positive experience."
— Google review of Dr. Keith O'Brien"The office staff is very rude and incompetent. They give no pre-option instructions. ... The place was filthy, with other people's urine samples just left in the bathroom for the next person to see."
— Vitals review of Dr. Jeffrey D. SmallMore clinics in Bridgeport
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