CHI Saint Joseph Medical Group - Primary Care - Berea, KY
Primary Care • Berea, KY
Ratings by platform
- Vitals (specifically for Dr. Derrick Williams at the Berea location): 4.3/5 stars (based on 36 ratings) (36 ratings, 23 written reviews)
- US News Health (patient experience metrics): Varies by individual provider, generally positive (e.g., 4.6/5, 5/5) (Multiple individual provider reviews available)
What patients say
Patients praise
- High praise for individual physicians regarding attentiveness, listening skills, and clarity of explanations
- Patients describing doctors as genuine, thorough, and highly recommended
- Some individual physicians receive high ratings (often 4.3 to 5.0 range on various platforms)
Common complaints
- Reports of unprofessionalism and disrespectful treatment by front-desk or administrative staff
- Complaints regarding long wait times and delays in physician appearance
- Concerns about perceived lack of compassion and communication, particularly in emergency settings
- Specific mentions of negative interactions during intake and triage processes
In patients' words
"This man is the absolute best Dr I have seen!! He saved my life !!! He has a wonderful disposition. He takes time to listen and he has so much wisdom !! I highly would recommend him!!!"
— Vitals review for Dr. Derrick Williams"I waited over 2 hours after my appointment time and the doctor didn't show. The woman in the office didn't take my sign in until 35 minutes of me sitting there... Very poor service."
— MedicalRecords.com review for Saint Joseph BereaMore clinics in Berea
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