Infusion Services - Kentucky River Medical Center
Infusion Services • Berea, KY
Ratings by platform
- Vivian Health, Birdeye, Yelp: Mixed ratings ranging from 2 to 4.5/5 on various review platforms (Low volume of public reviews (typically single digits per platform))
- CMS HCAHPS (reporting for Saint Joseph Berea and Kentucky River Medical Center): 5/5 stars (Overall patient satisfaction) (Based on ~102-117 completed HCAHPS surveys)
What patients say
Patients praise
- Clean facilities are frequently noted by patients
- Staff members are often described as communicative and helpful by many patients at Saint Joseph Berea
- High patient recommendation rates for Saint Joseph Berea
- Convenient and comfortable setting for infusion services at both locations
Common complaints
- Reports of slow or unresponsive staff assistance
- General patient concerns regarding long wait times in emergency services
- Hospital declined to respond to certain Leapfrog Group quality and safety surveys
In patients' words
"Rooms and facilities are usually clean... Doctors usually communicate well with patients."
— HospitalStats (re: Kentucky River Medical Center)"Saint Joseph Berea was recognized as one of the 747 hospitals across the United States that patients would recommend... Our caregivers are committed to providing high quality care with humankindness."
— CommonSpirit Health News ArticleMore clinics in Berea
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