CHI Saint Joseph Health - Outpatient Infusion, Berea, KY
Infusion Services • Berea, KY
Ratings by platform
- CMS HCAHPS (reported via Momentary Labs): 5 out of 5 stars (based on 102 surveys) (102)
What patients say
Patients praise
- Compassionate and attentive medical staff
- High levels of patient satisfaction and recommendation rates
- Efficient procedures and clear communication from nurses and doctors
- Clean and comfortable hospital environment
- Recognized for outstanding patient experience by external organizations
Common complaints
- Difficulty with appointment scheduling and reaching providers
- Concerns regarding unprofessional staff conduct in some instances
- Perception of dismissive or inadequate care during emergency room visits
In patients' words
"Compassionate and attentive staff who make patients feel valued, with many praising the friendly demeanor of nurses... Efficient processes such as prompt assistance, short wait times, and well-explained procedures."
— Wheree review summary"I was in there on a Thursday with a kidney stone... I was told it was just a bladder infection and they refused to look for a stone... and treated me horrible."
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