CHI Saint Joseph Medical Group - Primary Care - Berea, KY
Family Medicine • Berea, KY
Ratings by platform
- Vitals (practice page for CHI Saint Joseph Medical Group Primary Care: Berea, KY): 4.7–4.9 (provider ratings shown) (not stated on practice page ("Be first to leave a review" shown))
- Vitals (Dr. Jessica Pennington): 4.7 (49 ratings; 26 written reviews (as displayed))
- U.S. News (Primary Care Physicians at St. Joseph Berea): Patient Experience 4.6 / 5 (also shows multiple entries with 5.0 / 5 and lower) (51 reviews (shown for 4.6/5 entry); other sub-entries show 57, 58, 512, etc.)
What patients say
Patients praise
- High provider ratings on Vitals for primary care clinicians (e.g., 4.7 and 4.8/4.9 shown)
- Patients praise communication, listening, and kind/caring demeanor (for Dr. Jessica Pennington)
- U.S. News lists strong patient-experience indicators (e.g., patients recommend/listens attentively/clearly explains)
Common complaints
- Limited/unclear review volume for the specific practice page ("Be first to leave a review"), making complaint patterns hard to confirm for the exact clinic
- Complaints present for related St. Joseph/Berea care experiences (e.g., ER/hospital complaints about waiting, staff professionalism, and pain management); these may not be specific to Primary Care clinic visits
- One dataset includes extremely negative feedback (e.g., 'Is there any way to give 0 stars?' and long waits), but it appears to refer to hospital/ER rather than the primary care practice specifically
In patients' words
""Patients frequently praise Dr. Jessica E Pennington for her kind, caring nature and excellent communication skills, noting her ability to listen and address concerns effectively." (paraphrased from the source’s highlighted description)"
— Vitals – Dr. Jessica Pennington, MD | Berea, KY | Internist""Is there any way to give 0 stars? Nurse did not take my med list... waited over 2 hours...""
— MedicalRecords.com – Saint Joseph Berea""The check-in girl was very unprofessional... refused to give me anything for pain and watched me cry and scream""
— LocalityBiz – CHI Saint Joseph Health - Saint Joseph Berea in Berea, KYMore clinics in Berea
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