Mental Health - Genesee County, New York
Behavioral Health • Batavia, NY
Ratings by platform
- LocalityBiz: 1-2 stars out of 5 based on individual reviews (multiple anecdotal reviews)
- Indeed: 4.4 out of 5 (employee focused) (7 reviews)
What patients say
Patients praise
- individual therapists/counselors reported as helpful by some clients
- broad range of clinical services including trauma-informed care
- availability of flexible care options like telehealth and peer support services
- generally positive internal consumer survey results from the broader Genesee Health System
Common complaints
- difficulty with staff turnover and consistency in providers
- challenges in obtaining and maintaining medication management
- reports of negative experiences with nursing staff
- long wait times and phone communication issues
In patients' words
"my current counselor is amazing but it took several counselors to get one that stuck. the staff don't want to work here and leave as soon as they can."
— LocalityBiz patient review"Getting your medication is consistently an issue. The vast majority of the staff are uncaring and highly incompetent."
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