Oak Orchard Health in Batavia
Behavioral Health • Batavia, NY
Ratings by platform
- BirdEye (Google reviews): 2.4 out of 5 stars (32 reviews)
What patients say
Patients praise
- Some staff members described as kind or attentive (e.g., specific nurse or long-time provider)
- Clinic environment described as clean by some patients
Common complaints
- Rude or unprofessional staff/receptionists
- Excessive wait times for appointments and while in the clinic
- Difficulty getting through on the phone or receiving return calls
- Inadequate follow-up care and communication regarding test results/medications
- Concerns over patient privacy and safety
- Frustration with mandatory self-check-in kiosks
In patients' words
"Rude..just plain rude. The man receptionist RUDE!. If my insurance would let me go elsewhere I would."
— LocalityBiz Review"4 times I have had to leave a appointment because they leave you in a room or in a parking lot for a sick visit and you will wait about 2 hours before you're late for your own job."
— BirdEye/Google Review"I left feeling disregarded, not listened to, brushed off or rushed out. And their overseeing physician entering the room for 15 seconds to state they’re “stopping in for insurance purposes” always left me feeling unsettled."
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