Amherst, MA - APDerm
Aesthetic Services • Amherst, MA
Ratings by platform
- Trustpilot: 3.3/5 (1 review)
- Yelp: 1.6 - 1.7/5 (15 - 40 reviews (varies by specific location listing))
What patients say
Patients praise
- Some patients report friendly and organized care for specific clinicians
- Clean and professional office environments reported by some patients
Common complaints
- Poor administrative communication and difficulty scheduling appointments
- Long wait times for appointments and in-office visits
- Frustration with billing practices and insurance authorization processes
- Concerns about pushy or excessive marketing of cosmetic products/services
- Perceived lack of organization in patient care and follow-up
In patients' words
"The process was unnecessarily time-consuming and frustrating... wait times for every appointment exceeded an hour... poor communication, disorganized scheduling, and questionable clinical decision-making."
— Trustpilot user review (March 2026)"There's a pattern of not-great and even downright shady behavior with APDerm... less than 3 weeks later, I received a spammy email trying to get me to buy brand-name skin-care products."
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