Mass General Brigham Express Care, Woburn
Laboratory Services • Woburn, MA
Ratings by platform
- Yelp: Approximately 2.8 - 3.0 out of 5 stars (Approximately 50-52 reviews on Yelp)
- Boston Consumers' Checkbook: 9 reviews reported (9)
What patients say
Patients praise
- Professional and kind medical/clinical staff
- Clean and well-organized facility
- Convenient and reliable alternative for urgent care when primary care is unavailable
- Efficient check-in process for some patients
Common complaints
- Long or excessive wait times
- Inconsistent or perceived unprofessional front desk staff behavior
- Limited or changing hours without notice
- Inability to treat children under age 3
- Issues with communication or feeling unheard by staff
In patients' words
"I almost didn't go here because of the negative reviews but am glad I ignored them! I got right in on a weeknight... and the medical team spent plenty of time with me."
— Yelp review, Dec 2024"The actual care and caregiving staff are good, but the wait can be excessive, even when there are few patients waiting and front desk staff don't always know how long the wait would be."
— Consumer report, Mar 2025"The receptionist had her hand firmly planted in a bag of chips for the five minutes she was dealing with me. LOL."
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