ARCpoint Labs of Woburn (Preferred) - Quest Diagnostics
Laboratory Services • Woburn, MA
Ratings by platform
- Birdeye: 4.8 out of 5 stars (1,090 reviews)
- ComplaintsBoard: 1.3 out of 5 stars (492 complaints)
- Trustpilot: approx. 1.5 out of 5 stars (382 reviews)
What patients say
Patients praise
- Clean and well-maintained facility (ARCpoint)
- Professional and efficient staff in many instances (ARCpoint)
- Generally short wait times or ease of access (ARCpoint)
- Effective handling of specialized testing needs (ARCpoint)
Common complaints
- Billing issues and surprise charges
- Long wait times and overbooking (especially at Quest)
- Difficult or unhelpful customer service and communication problems
- Issues with result delays or failure to report results
- Inconsistent staff professionalism or technical skill (e.g., blood draw experiences)
In patients' words
"Incredibly well run lab! After waiting over an hour and a half for Quest to take me on a walk in, I called them and was told there would be no wait. I rushed over and before I even finished signing in, the lab tech was asking if I’d like to go right away."
— Loc8NearMe (ARCpoint Labs review)"This is the most irresponsible medical business I've ever done business with. ... They promised results that day (the reason we chose them), 2-3 hours . We never, to this day, have never heard from them."
— Birdeye (ARCpoint Labs review)"She finally just kept rolling needle around in my arm until she got a vein ... I have a huge knot now where she stuck me."
— ConsumerAffairs (Quest Diagnostics review)More clinics in Woburn
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