DNA, STD & Drug Testing Near Woburn, MA - ARCpoint Labs
Laboratory Services • Woburn, MA
Ratings by platform
- Birdeye (Aggregated): 4.8 out of 5 stars (1,090 reviews)
- Better Business Bureau: A+ rating (Not BBB Accredited) (N/A)
What patients say
Patients praise
- Professional, friendly, and accommodating staff
- Quick service with minimal or no wait times compared to larger labs
- Clean and well-maintained facility
- Helpful with complex or sensitive testing needs such as DNA tests
Common complaints
- Reports of missing or delayed COVID-19 test results
- Concerns about data privacy and requirements for personal information like SSN
- Complaints regarding customer service responsiveness and communication failures
- Negative feedback about the check-in process and digital-only forms
In patients' words
"This is the most irresponsible medical business I've ever done business with... They promised results that day... We never, to this day, have never heard from them."
— Birdeye review"So quick and professional! They are very clean as well."
— Loc8NearMe user comment (March 2026)"They required I give them my SSN, and a photo copy of my driver's license... this place is used to dealing with people who are forced to use their services... you become callous to your customers."
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