A.T. Radiology: Diagnostic Imaging Services
Diagnostic Imaging • Winter Haven, FL
Ratings by platform
- Birdeye (aggregating Google and other sources): 4.4/5 stars (based on 658 reviews across platforms) (658)
- Yelp: ~2/5 stars (19)
What patients say
Patients praise
- Friendly and helpful technicians and staff in some instances
- Efficient and on-time service for some patients
- Comfortable diagnostic procedures when they proceed as planned
Common complaints
- Difficulty scheduling appointments and long hold times on the phone
- Poor customer service and lack of professional manners from staff
- Billing errors, insurance coverage confusion, and unexpected fees
- Frequent appointment cancellations or rescheduling by the facility
- Strict policies perceived as insensitive (e.g., patient companion restrictions)
In patients' words
"The worse customer service ever. Constant back and forth on my referral not received even though my doctor office confirmed it was faxed and the receptionist lack manners and compassion. TERRIBLE to the max!"
— Birdeye review (Jimmy R.)"This company is horrible to schedule with. The people are nice, however, after 1-2 months of trying to schedule an appointment, they finally allowed me to schedule. Then the appointment was made wrong and was rescheduled."
— LocalityBiz review (Katherine McKelvey)"Had an MRI here today. Very nice staff. Appointment was for 3:30 and I was taken back for MRI AT 3:30."
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