CORA Physical Therapy in Winter Haven, FL
Physical Medicine • Winter Haven, FL
Ratings by platform
- Birdeye, Ratings.MD, and official company website: 4.7 to 4.8 out of 5 stars (Between 242 and 985 ratings reported across different platforms)
What patients say
Patients praise
- Welcoming, friendly, and professional staff members
- Therapists described as knowledgeable and encouraging by many patients
- Positive outcomes for some patients in their recovery journey
Common complaints
- Concerns regarding billing practices, including potential overbilling and failure to provide refunds
- Difficulty with scheduling, authorization processes, and communication from staff
- Reports of feeling neglected or that patient care was inconsistent, with some patients feeling treated by assistants rather than the therapist
- Frustration with administrative errors affecting medical reports and insurance authorizations
In patients' words
"They knowingly took money from me after I had reached my out of pocket maximum... I've been calling for 2 months and they make excuses and won't refund the money."
— Birdeye Review"The staff was welcoming, friendly, encouraging, and professional. The ladies at check-in and scheduling were simply awesome."
— Yelp Review"I was there 2 weeks and at At my last visit 9/8 I was told by my therapist and the front desk that I had no more visits left... I think I fell through the cracks and was forgotten about."
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