Orthopedics | Windham Hospital
Orthopedics • Windham, CT
Ratings by platform
- HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems): 3 out of 5 (Overall hospital rating - star rating, 2019) (484 completed surveys (2019))
- Google My Business (Rehabilitation Network): 3 out of 5 (8 reviews)
What patients say
Patients praise
- Five-star recipient for total knee and hip replacements from Healthgrades
- Recognized as a Blue Distinction Center for total hip and total knee replacement
- Recipient of Patient Safety Excellence Award for reducing surgical complications
- Instances of personalized, caring service from specific medical staff reported by patients
Common complaints
- Complaints regarding incorrect diagnoses and failure to listen to patient concerns
- Criticism of office staff regarding rude behavior and poor scheduling/cancellation practices
- Concerns about billing practices (e.g., complex charge codes)
- Staffing concerns (e.g., high patient-to-nurse ratios)
- Dissatisfaction with physical therapy environment and parking accessibility
In patients' words
"Ended up extremely ill, for much longer than necessary, due to an incorrect diagnosis and a complete refusal to listen to the patient."
— Healthgrades patient review"I just want to thank Eileen Lucas -Brooks for the time, effort, and care that you gave me during my occupational therapy. You are the best at what you do."
— Patient review of Rehabilitation Network (Storrs, CT)More clinics in Windham
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