Heart & Vascular Institute at Windham Hospital | Hartford HealthCare
Cardiology • Windham, CT
Ratings by platform
- Hartford HealthCare internal/Press Ganey surveys: 4.9/5 (295 surveys) and 4.7/5 (105 surveys) for specific cardiology service surveys (400 total surveys mentioned for specific services)
- Vivian Health: 3.3/5 (7 reviews)
- U.S. News & World Report (Patient Experience Score): 3/5
- Leapfrog Group: 88% (Overall rating), 84% (Recommend facility) (Not specified (Leapfrog OAS CAHPS survey))
What patients say
Patients praise
- High patient satisfaction scores for cardiology and elective outpatient surgery (up to 4.9/5 in some internal surveys)
- Providers described as thorough, caring, and clear in their explanations of complex cardiac conditions
- Strong performance in Leapfrog patient experience metrics for outpatient surgery, with high scores for communication and facility quality
- Positive experiences noted for speed and friendliness in general hospital interactions
Common complaints
- Reports of high nurse-to-patient ratios in the emergency department
- Complaints regarding staff communication and feelings of being ignored or rushed by some providers
- Staff morale concerns within the emergency department
In patients' words
"Dr Casey went through my test with me and told me everything, explaining it in in layman's terms. Great Dr. Highly recommend him."
— Verified patient review on Windham Hospital website"Pt ratios are high. 15 in fast track The doctors think it's 1957. The nurse manger cares more about the doctors than the nurses."
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