Cardiology Services - Heart & Vascular Institute - Windham Hospital
Cardiology • Windham, CT
Ratings by platform
- Windham Hospital / Hartford HealthCare verified patient surveys (Press Ganey): Individual cardiology specialists typically range from 4.7/5 to 5.0/5 based on verified Press Ganey surveys (Various counts per provider, e.g., 295 surveys for one specialist, 187 for another)
- US News / Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS): 88% of patients are willing to recommend the hospital (300 or more surveys (for overall hospital metrics))
What patients say
Patients praise
- High satisfaction ratings for individual cardiology specialists (often 4.7-5.0 range)
- Providers described as attentive, caring, and knowledgeable
- Effective communication regarding treatments and medications
- Compassionate approach to patient behavior modification
- General willingness of a large majority of patients to recommend the hospital
Common complaints
- Reports of long wait times for service
- Perceived lack of attentiveness in non-emergency situations
- Concerns regarding billing practices and insurance coverage
- Instances of poor communication between staff and patients or families
- Specific complaints about facility cleanliness in certain areas
In patients' words
"Dr Richard's was extremely attentive, listened to my concerns, discussed treatment and medications with me."
— Windham Hospital verified patient review"Don’t go here unless you are literally a minute away from death. Yes the staff is nice but if you’re not dying you will never see them."
— Third-party consumer review site"This experience led to a lot of emotion and disappointment... It took about a year working with the Patient Experience Department for that to occur [to get an apology]."
— Windham Hospital news feature on patient advocacyMore clinics in Windham
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