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EmergeOrtho Coastal Region

Orthopaedics and Sports Medicine • Wilmington, NC

What patients say

Patients praise

  • High level of surgical skill and successful patient outcomes, particularly for joint replacements and sports medicine
  • Doctors are frequently described as knowledgeable, thorough, and professional
  • Efficient urgent care services in certain instances
  • Staff are often noted as helpful and attentive once seen
  • Clear explanation of treatment options and patient concerns being addressed

Common complaints

  • Long wait times for appointments and in waiting rooms
  • Concerns regarding billing practices and multiple required visits for single tests
  • Inconsistent communication from staff, including late notices for appointment requirements
  • Isolated reports of unprofessional, invasive, or inappropriate bedside manner from specific providers

In patients' words

"Dr. O’Malley is very informative when asked questions. He takes time with you, not hurried. I am very happy with Dr. O’Malley and his staff."

— rater8 review

"Emergotho at Ashton dr, double booked patients which lead to me waiting 1.5 hours in the waiting room. Frustrated and in pain they finally saw me."

— Yelp review

"Dr. Messina and his staff are amazing. Their patience and attention to detail are phenomenal. Thank you, for making an emergency surgery and recovery the best it can be."

— Healthgrades review

"Upon entering the room, he took my phone out my hand... He didn’t ask, just grabbed. Then asked a bunch of invasive questions that had nothing to do with my injury... I was very uncomfortable... Will not being going back."

— rater8 review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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