Cardiology - Heart and Vascular Health - Wilmington Health
Cardiology • Wilmington, NC
Ratings by platform
- Healthgrades (Dr. Matthew Janik): 4.8/5 (19 reviews) (19)
- Wilmington Health website (Dr. Craig McCotter): 4.9/5 (provider satisfaction score)
- RateMDs (Cardiology department): 5.0/5 (1 review)
What patients say
Patients praise
- High patient satisfaction with individual cardiologists, particularly praise for bedside manner, professionalism, and expertise
- Patients appreciate thorough explanations and feeling well-cared for by the medical providers themselves
- Positive feedback on the efficiency and friendliness of the clinical nursing and support staff in the cardiology department specifically
- Appreciation for convenience factors like virtual visits for routine checks
Common complaints
- Reports of rude, unhelpful, or unprofessional front desk and administrative staff
- Difficulties with appointment scheduling, including unexpected cancellations without notice
- Concerns regarding follow-up and communication after procedures or when monitoring issues arise
- General dissatisfaction with Wilmington Health's broader administrative practices as a whole
In patients' words
"Dr Carin Smith is one of the two best cardiologists I’ve ever had... She is professional, caring, and knowledgeable. Thank you WHA for hiring her. The front staff and the nurses/EMTs that assist are awesome as well."
— LocalityBiz review"The worst front desk medical personnel I have ever had to deal with. She screws up and tries to blame the patients. Cancels your appointments... It’s a shame because I liked Doctor Janik but his front desk help will keep me from going back there."
— LocalityBiz review"The cardio staff were as usual top-notch very efficient very prompt and very friendly... I cannot speak any higher of the quality of care I get from the cardio group."
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