Wilkes-Barre Kistler Clinic | PA CommunityCare
Primary Care • Wilkes-Barre, PA
Ratings by platform
- Vitals: 1 out of 5 stars (based on 1 rating) (1 review)
- WebMD: Not explicitly stated, but negative feedback noted (3 reviews)
What patients say
Patients praise
- Some individual providers are recognized for being knowledgeable, caring, and professional
- Appreciation for the convenience of on-site services like lab, radiology, and pharmacy
- Instances of effective, compassionate care, particularly in urgent or emergency situations
Common complaints
- Significant concerns regarding administrative and communication issues, including misleading internal signage and unhelpful staff
- Frequent reports of long wait times and delays in receiving care
- Negative experiences with staff professionalism and responsiveness, specifically in the pediatric department
- Frustration with appointment scheduling and system failures, such as computer outages
In patients' words
"They have good doctors, but they suffer from a severe communication breakdown. The signage within the building is misleading... many patients miss their appointments due to problems that the facility itself creates."
— Loc8NearMe"Avoid!! Their staff are about as clueless as they come. Definitely not worth risking your health or your children's here."
— WebMD"Briana Salas, the physician’s assistant who provided care, was exceptional in her professionalism and delivery of services."
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