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Chronic Care Management - Galenus Group
Chronic Care Management • White Springs, FL
Ratings by platform
- Tebra/General Practice platform: 4.8/5 (56 reviews (on one platform))
What patients say
Patients praise
- Professional and knowledgeable medical providers
- Patients feel heard and valued by Dr. Castillo
- High quality of medical care and attentiveness to health needs
- Friendly and welcoming staff in clinical encounters
Common complaints
- Front office staff communication issues
- Difficulties in scheduling and reaching staff by phone
- Occasional lack of responsiveness to administrative tasks like prescription refills
- Perception of being rushed during consultations
In patients' words
"front office staff always seem like they hate their jobs, very unpleasant and horrible CS. Even when you call in, it is so hard to get ahold of them. And if you get ahold of them, they sound like zombies on the phone... I wish he [the doctor] would not rush through the consultation and actually listen to his patients a little more."
— Galenus Group Patient Testimonials"My experience with Dr. Castillo has always been very good. Been going to him for years. He makes sure I get all of my medical needs met. Makes sure I'm up to date with my tests. He is very easy to talk to. He's very attentive to what you have to say, courteous and friendly."
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