Palms Medical Group: Home
Primary Care • White Springs, FL
Ratings by platform
- Trustindex: 4.5/5 (High Springs location based on aggregated reviews) (Not explicitly stated aggregate count for HS only, but multiple reviews exist)
- Birdeye: 4.2/5 (333 reviews (Live Oak location))
What patients say
Patients praise
- Friendly, professional, and knowledgeable medical staff and nurse practitioners
- Clean, modern, and attractive clinic facilities
- Ability to obtain same-day appointments for urgent needs
- Thoroughness in addressing patient questions and concerns
Common complaints
- Difficulties contacting the office by phone and reaching a live person
- Concerns regarding the consistency of referrals and authorizations for specialists
- Long wait times for appointments or at the office
- Specific complaints about front-desk staff conduct or lack of responsiveness
- Frustration over the absence of doctors on-site and reliance on nurse practitioners
In patients' words
"If you want to continually have to chase behind them to get your referrals and authorizations then this is the place for you. You call and they transfer you to another office in another county. ... I’m in immense back pain and have good insurance, I just have a lousy disorganized medical practice. My family and I are going elsewhere."
— Review from Charles Bryan on LocalityBiz"After suspecting a sinus infection, called PMG around 8:45, and was able to set an early same day appointment. The doc was great too! I really enjoy their operation and location."
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