Plymouth ENT at Weymouth, MA
Otolaryngology (ENT) • Weymouth, MA
Ratings by platform
- Facebook: 76% recommend (29 reviews)
- Healthgrades: 4.9 out of 5 stars (24 reviews)
- RateMDs: 3.0 out of 5 stars (16 reviews)
- Vitals: 1 out of 5 stars (1 review)
What patients say
Patients praise
- High patient satisfaction and recommendation rates for specific individual physicians (e.g., Dr. Cathy Chong)
- Physicians described as skilled, patient, and good listeners in some instances
Common complaints
- Dissatisfaction with clerical and administrative staff, including long wait times and unhelpful communication
- Concerns regarding billing transparency and lack of prior authorization for expensive procedures
- Perception of some providers as lacking empathy, bedside manner, or clear communication about diagnoses
In patients' words
"Clerical staff @ Plymouth location are stressful to deal with when setting up following appointments, not accommodating at all. ... The whole experience ... was VERY STRESSFUL & unprofessional."
— RateMDs"She listens to all my concerns and addresses them with patience and encouragement. She has a very sympathetic doctor making sure I understand the next steps in my treatment plan."
— Healthgrades"This office has the most inept staff ever. ... It has taken me 5 months to get the tests done because the staff kept screwing things up."
— Vitals"At no time was I asked if I wanted to proceed with an $800 procedure. Since this was my first visit to this practice, I assumed it was part of 'normal' exams."
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