Mass Eye and Ear - Weymouth - Mass General Brigham
Otolaryngology (ENT) • Weymouth, MA
Ratings by platform
- Yahoo Local: 2.0 out of 5 stars (based on 10 reviews) (10 reviews)
- Mass General Brigham (Provider specific, Dr. Bridget D. Burgess): 4.9 out of 5 stars (based on 598 ratings, 231 reviews) (231 reviews)
What patients say
Patients praise
- Highly positive feedback regarding the medical expertise, compassion, and efficacy of specific doctors (e.g., Dr. Monica Lee, Dr. Bridget Burgess)
- Successful surgical outcomes and efficient treatment plans for ear, nose, and throat issues
- Positive experiences with clinical and nursing staff who are described as professional and helpful when they interact with patients directly
Common complaints
- Difficulties scheduling appointments and long wait times for appointments
- Extended wait times in the office even with scheduled appointments
- Concerns regarding office management, administrative staff responsiveness, and communication (e.g., rude behavior, difficulty getting through on the phone)
- Complaints about high costs or billing issues described as excessive or surprising "junk fees"
- Limited follow-up or difficulty reaching the office to discuss results
In patients' words
"You wait at LEAST an hour to be seen and that is with an appointment. Also, I feel like the doctors over book or are overwhelmed with their case load because the patient attention and follow-up doesn't exist. That being said, I felt like my doctor was excellent!"
— Aggregated patient reviews (multiple sources)"Dr. Lee was a breath of fresh air. My daughter was very traumatized and she went out of her way to gain her trust and treat her with compassion."
— Aggregated patient review"I left the office feeling significant relief and the meds she gave me cleared the problem over the next week."
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