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Baystate Primary Care

Family Medicine • Westfield, MA

★★☆☆☆1.9/528 reviews across 1 platform

Ratings by platform

  • BestProsInTown/Google: 1.9/5 (28 reviews)

What patients say

Patients praise

  • Friendly and professional staff
  • Competent and attentive care providers
  • Clean and accessible facility
  • Efficient treatment plans

Common complaints

  • Long wait times for appointments
  • Billing and administrative process issues
  • Insurance acceptance concerns

In patients' words

"I had my first appointment that I've waited for over a year at Baystate primary care. I saw Nicole Clemente who is a PA. She was phenomenal."

— Yelp/MapQuest

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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