Family Medicine - Holyoke Health
Family Medicine • Westfield, MA
Ratings by platform
- Holyoke Health (Official Website) for Kristin O'Connor, FNP: 4.9 out of 5 stars (based on 238 reviews) (238 reviews)
- Holyoke Health (Official Website) for Thomas Graziano, MD: 4.8 out of 5 stars (based on 328 reviews) (328 reviews)
- General aggregate data for Holyoke Medical Center: 2.8 out of 5 stars (349 reviews)
What patients say
Patients praise
- Many patients describe providers as professional, caring, and attentive listeners
- Positive experiences with thorough treatment plans and clear communication of medical information
- Some patients report feeling valued and respected during their visits
- Staff are occasionally noted as being helpful and providing first-class care
Common complaints
- Concerns regarding communication and professionalism, including claims that staff are unresponsive or dismissive
- Reports of long wait times for appointments and medical services
- Instances where patients felt their medical concerns were not adequately heard or addressed
- Administrative issues, such as errors in medical charts or delays in paperwork follow-up
In patients' words
"My care provider (Kristen O'connor) is a caring person, very professional, and has the ability to explain medical terminology in terms easy to understand."
— Holyoke Health official website patient review"Dr. Graziano took time to actually listen to me. My visit wasn't rushed. He was very thorough with regards to evaluating and assessing my health complaint."
— Healthgrades patient review"I had one visit, and she ignored everything I said. She also put the wrong information in my chart, cannot be bothered to reply to messages, and can't follow up on paperwork. Nightmare."
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