Holyoke Medical Center Family Medicine
Family Medicine • Westfield, MA
Ratings by platform
- General aggregate data for Holyoke Medical Center: 2.8/5 (349 reviews)
What patients say
Patients praise
- Many patients describe providers as professional, caring, and attentive listeners
- Positive experiences with thorough treatment plans and clear communication of medical information
- Some patients report feeling valued and respected during their visits
- Staff are occasionally noted as being helpful and providing first-class care
Common complaints
- Concerns regarding communication and professionalism, including claims that staff are unresponsive or dismissive
- Reports of long wait times for appointments and medical services
- Instances where patients felt their medical concerns were not adequately heard or addressed
- Administrative issues, such as errors in medical charts or delays in paperwork follow-up
In patients' words
"My care provider (Kristen O'connor) is a caring person, very professional, and has the ability to explain medical terminology in terms easy to understand."
— Holyoke Health official website patient review"Dr. Graziano took time to actually listen to me. My visit wasn't rushed. He was very thorough with regards to evaluating and assessing my health complaint."
— Healthgrades patient review"I had one visit, and she ignored everything I said. She also put the wrong information in my chart, cannot be bothered to reply to messages, and can't follow up on paperwork. Nightmare."
— Healthgrades patient reviewMore clinics in Westfield
Family Medicine Associates
Patients praise: Some patients find individual doctors to be good · Occasional positive interactions with staff described as kind and attentive.
Women's Health | Compassionate OBGYN Care for Every Stage of Life
Patients praise: Compassionate and attentive care · Knowledgeable and thorough medical staff.
Priority Urgent Care
Patients praise: friendly and caring staff · timely care/short wait times.
Atlantic Medical Group Women's Health at Westfield
Patients praise: Knowledgeable and caring physicians · Efficient and pleasant appointment experiences for some patients.
Council On Aging / Senior Center
Patients praise: Friendly and helpful staff · High quality of meals offered at the center.
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