Family Medicine Associates | Primary Care in Westfield, MA
Family Medicine • Westfield, MA
Ratings by platform
- Birdeye (aggregating Google and other sources): 2.8 out of 5 stars (79 reviews)
What patients say
Patients praise
- Some patients find individual doctors to be good
- Occasional positive interactions with staff described as kind and attentive
Common complaints
- Poor administrative and office staff communication and attitude
- Difficulty with referrals and prescription processing
- Long wait times for appointments and phone calls
- Billing department issues and lack of responsiveness
- Unprofessional new patient intake process
In patients' words
"Stay away from this place at all costs. The people that run the office hate their jobs and they don't hide it. The billing department is the worst of the worst that I have ever encountered."
— LocalityBiz / User Review"This clinic has been the worst experience I've ever had with a healthcare provider. I saw their RN over five weeks ago, and was assured that referrals would be sent out promptly. Since then, I've called multiple times, only to find that nothing has been done."
— Birdeye / User ReviewMore clinics in Westfield
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