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Medallus Urgent Care in West Valley | On Demand Primary Care |

Urgent CareWest Valley City, UT

★★★★☆3.5/5600 reviews across 2 platforms

Ratings by platform

  • OpenGovNY/General aggregate: 4.0/5.0 (198)
  • Bippermedia aggregate: 3.3/5.0 (402)

What patients say

Patients praise

  • Friendly and professional medical staff members
  • Efficient and quick service for urgent needs
  • Clean and accessible facility
  • Convenience of on-demand primary care services

Common complaints

  • Rude or unprofessional staff behavior
  • Long wait times even when not busy
  • Billing disputes and confusing insurance charges
  • Perceived lack of thoroughness in medical examinations

In patients' words

"Great place to go to. Clean establishment and great customer service. The wait time was not long. Once you get in the rooms they dont just leave you there, they check on you from time to time to let you know what they're doing."

Patient review on OpenGovNY

"horrible staff! very rude! Mad because we came before they close but not my fault we needed medical care!"

Patient review on Apple Maps

"This is a scam. Was charged a higher deductible than my insurance required. Then they billed my insurance. And on top of that came back and billed me even more money."

Patient review on Yahoo Local

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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