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Gynecology in West Valley City, UT - Intermountain Health logo

Gynecology in West Valley City, UT - Intermountain Health

Obstetrics and GynecologyWest Valley City, UT

★★★★★4.9/5414 reviews across 3 platforms

Ratings by platform

  • Intermountain Health (Dr. Felicia R. Katz): 4.9 out of 5 (182 ratings, 30 reviews)
  • Intermountain Health (Dr. Andrea N. Smith): 4.8 out of 5 (134 ratings, 18 reviews)
  • Intermountain Health (Dr. Kristen H. Lilja): 4.9 out of 5 (98 ratings, 16 reviews)

What patients say

Patients praise

  • High patient satisfaction scores for individual Intermountain Health providers
  • Compassionate, attentive, and empathetic bedside manner reported by patients
  • Clear explanations of health issues and procedures
  • Efficient administrative practices for some providers
  • Supportive and welcoming environment for patients experiencing medical anxiety

Common complaints

  • Allegations of unauthorized medical procedures
  • Reports of condescending or dismissive bedside manner
  • Long wait times for appointments and in-office visits
  • Poor administrative follow-through and communication issues

In patients' words

"I would highly recommend Dr. Katz to anyone looking for a knowledgeable and empathetic OB-GYN who prioritizes patient comfort and thorough care."

Intermountain Health patient review for Dr. Felicia R. Katz

"It was such a relief that she wasn't judgemental, and did not talk down to me or use a harsh tone when speaking to me."

Intermountain Health patient review for Dr. Andrea N. Smith

"Kristen understood my anxiety with doctors and hospitals she cared a lot and did everything she could to make me feel comfortable."

Intermountain Health patient review for Dr. Kristen H. Lilja

"The doctor, Dr. Gonzalez Ferruadid, did a pap smear without my permission. I felt violated. It wasn't until left that I realized how wrong that was."

Third-party site review for a West Valley City OB/GYN practice

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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