Diagnostics and Laboratory - Caldwell - West Valley Medical Center
Laboratory Services • West Valley City, UT
Ratings by platform
- Birdeye/LocalityBiz (West Valley Lab & Imaging Outpatient Services in Caldwell): 3.8/5 stars (8 reviews)
- West Valley Medical Center (Caldwell, ID): 3.5/5 stars (13 reviews (Vivian Health))
- West Valley Medical Center (Caldwell, ID): 76% recommend hospital ((Healthgrades))
What patients say
Patients praise
- Friendly, professional, and compassionate staff
- Quick check-in process for some patients
- Painless and efficient blood draws (according to some reviewers)
- Excellent surgical outcomes and ER care experiences
- Supportive and attentive imaging and lab staff
Common complaints
- Long wait times
- Painful or poor experiences with phlebotomy staff/blood draws
- Lack of privacy during check-in
- Staff communication issues (complaining in front of patients)
- Need for improved communication and responsiveness to specific patient needs
In patients' words
"I've been to this lab several times now. The staff is always friendly, check in is quick and the draws have been consistently painless. Definitely the best lab I've been to in Caldwell, this is now my first choice."
— Patient review of West Valley Lab & Imaging Outpatient Services, Caldwell, ID"The blood draws here are horrible. They really hurt your arm. My arm was bruised for about 3 weeks after... The people taking the blood here are awful."
— Patient review of West Valley Lab & Imaging Outpatient Services, Caldwell, ID"I never thought [I] would ever say this about West Valley but they were actually really good when I went into the ER... they joked around with me and took very good care of me."
— Patient review of West Valley Medical Center, Caldwell, IDMore clinics in West Valley City
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