Cancer Treatment Services in NJ - RWJBarnabas Health
Oncology • West New York, NJ
Ratings by platform
- Birdeye (John Theurer Cancer Center): 3.6 / 5 (158 reviews)
- Facebook (RWJBarnabas Health Medical Group): 54% recommend (7 Reviews)
- Birdeye (Rutgers Cancer Institute, RWJBarnabas Health, Division of Surgical Oncology & Hepatopancreatobiliary Surgery): 5.0 / 5 (2 reviews)
- RWJBarnabas Health (patient quotes / stories): positive patient-reported experiences (no star rating shown) (N/A)
What patients say
Patients praise
- Compassionate, professional oncology care and encouragement during treatment
- Support and guidance from oncology teams (e.g., nurse navigators/registration staff)
- Feeling respected, safe, and cared for during cancer center visits
Common complaints
- Reported delays/operational issues (e.g., long scan-result times, lack of supervision, staff not helping)
- Perceived treatment/administration problems (e.g., failure to contact insurance/approval for cancer treatment)
- Billing/complaint handling issues (apparent billing misunderstandings and patient experience responsiveness concerns)
- General customer complaints about respect, waiting time, and staff responsiveness in RWJBarnabas-related contexts
In patients' words
"“When I entered, the whole team received me... Radiation and Chemotherapy. They are so professional. They are fantastic.”"
— RWJBarnabas Health patient story (Trinitas Comprehensive Cancer Center)"“The care was incredible. They all encouraged me and made me feel like I was their most important patient.”"
— RWJBarnabas Health patient testimonial (Colon Cancer Awareness Month – Steve)"“6plus hours for a result on a cat scan!!!!! We have to do better... Plus they will charge for the hours we are here... Lucky if we found our nurse twice.”"
— Birdeye reviews (John Theurer Cancer Center)"“It said it was not misleading advertising... We’ve since worked to ensure that this issue has been fully rectified for the 68 individuals affected.”"
— NJ.com on RWJBarnabas complaint leading to refunds (Somerset location)"“Failure to respond to 8 complaint(s) filed against business”"
— BBB profile for RWJBarnabas Health (West Orange)More clinics in West New York
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