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New York Oncology Hematology

HematologyWest New York, NJ

★★★★★4.9/55,720 reviews across 3 platforms

Ratings by platform

  • Birdeye (Google reviews): 4.9/5 (232 reviews)
  • Birdeye (Google reviews): 4.9/5 (188 reviews)
  • rater8: 4.92/5 (5,300+ ratings)

What patients say

Patients praise

  • Professional, pleasant, and kind staff and clinicians
  • Thorough and clear explanations of medical conditions and treatment plans
  • Empathetic and compassionate care from many providers
  • Efficient and comfortable patient experience for many individuals
  • Knowledgeable medical personnel

Common complaints

  • Appointment scheduling issues, including no-shows or lack of communication
  • Concerns regarding bedside manner, perceived coldness, or lack of empathy from some providers
  • Dissatisfaction with treatment prognosis discussions
  • Complaints about administrative processes and lack of accessible complaint mechanisms

In patients' words

"Lena Capovani is incredibly professional and genuinely nice. She made me feel comfortable, listened carefully, and explained everything clearly. A great experience overall."

Google/Birdeye review (via LocalityBiz)

"You set an appointment, they call you back to schedule the appointment and when you get to the appointment, there's no appointment, and the expectation is for you too turn and leave."

LocalityBiz user review (Clifton Park location)

"Kristen is just Amazing.. very knowledgeable, empathetic and understanding. she is never condescending. I feel she actually listens to my concerns and addresses them well with logical and rational responses."

LocalityBiz user review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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