West Haven VA Medical Center | VA Connecticut Health Care
Pathology • West Haven, CT
Ratings by platform
- CMS/HCAHPS Patient Experience Ratings: 4 out of 5 stars (415 surveys)
- VA SHEP Patient Satisfaction Survey: 80/100
- TrustReviewers.com: 4.3 out of 5 stars (71 reviews)
What patients say
Patients praise
- Highly rated by many patients for quality of care (4-star general rating)
- Positive feedback regarding medical staff, particularly in departments like cardiac care
- Performs above national VA averages on composite quality metrics
- Strong professional interaction with affiliated teaching institutions like Yale
Common complaints
- Unanswered phone calls and communication difficulties
- Deferred facility maintenance (e.g., HVAC temperature issues, maintenance of beds and stretchers)
- Long wait times for appointments and procedures
- Staffing shortages leading to service issues
- Occasional reports of unprofessional or disrespectful staff behavior
In patients' words
"Amazing people work here. Proximity and interaction with Yale is amazing."
— Yelp Review"The nurses, attendants and doctors in Cardiac wing of the hospital (triple bypass surgery) were all practice."
— TrustReviewers.com Review"Only towards the information Station when walking into the VA. Very rude and disrespectful children helping veterans."
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