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VA Connecticut Healthcare System | Laboratory Medicine

Pathology • West Haven, CT

★★★★☆4.0/5486 reviews across 2 platforms

Ratings by platform

  • Hospital and quality reporting services (HCAHPS/SAIL): 4.0 out of 5 stars (415 completed patient surveys)
  • TrustReviewers.com: 4.3 out of 5 stars (71 reviews)

What patients say

Patients praise

  • High quality of care ratings (4 out of 5 stars)
  • Effective nurse and doctor communication
  • Strong collaboration with Yale medical professionals

Common complaints

  • Unanswered phone calls from patients/veterans
  • Administrative and communication inefficiencies reported in OIG inspections

In patients' words

"Amazing people work here. Proximity and interaction with Yale is amazing."

— Yelp user review

"The nurses, attendants and doctors in the Cardiac wing of the hospital (triple bypass surgery) were all very good, knowledgeable and attentive."

— TrustReviewers.com user review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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