West Haven CT
Pathology • West Haven, CT
Ratings by platform
- Birdeye (AFC Urgent Care West Haven): 4.8 stars (1,189 reviews)
- West Haven VA Medical Center (HCAHPS): 4 out of 5 stars (415 patient surveys)
- Trustpilot (Yale New Haven Hospital): 3.3 out of 5 stars (1 review listed (Trustpilot))
- West Haven Center for Nursing & Rehabilitation (CMS): 2 out of 5 stars (CMS-rated)
What patients say
Patients praise
- Efficient and quick service in urgent care settings
- Knowledgeable and kind staff interactions reported by some patients
- High patient recommendation rates for specific facilities like the VA Medical Center
- Clinical thoroughness and patient-centered care mentioned for individual practitioners
Common complaints
- Staff shortages leading to uneven care and delayed assistance
- Communication gaps, particularly between staff and patients/families
- Concerns regarding facility cleanliness and odors in nursing homes
- Inconsistent professional behavior and responsiveness from staff
- Negative experiences with long wait times in urgent care and hospital settings
In patients' words
"Online registration is easy. Staff is knowledgeable and always so kind. The building is very clean. Highly recommended."
— Birdeye (AFC Urgent Care West Haven)"The place is horrible; the mother-in-law never received her food... Care was uneven due to staff shortages and many workers being unengaged or unresponsive."
— Seniors.fyi (Regalcare at West Haven)"I was neglected by staff, made to feel like a burden, lied to, gaslit... More of a torture chamber than a hospital."
— LocalityBiz (Yale New Haven Hospital - Smilow Cancer Hospital)More clinics in West Haven
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