Premier Orthopaedics
Sports Medicine • West Chester, PA
Ratings by platform
- Yelp (Premier Orthopaedics - West Chester) (41 reviews)
- Vitals (Premier Orthopaedics practice) (1 review)
- Delaware Valley Consumers' Checkbook (Premier Orthopaedics - West Chester) (3 reviews)
- MapQuest (Premier Orthopaedics) (41 reviews)
- Birdeye (orthospinetech) (16 reviews)
What patients say
Patients praise
- Excellent orthopedic doctor bedside manner and communication (Dr. John Benner)
- Successful surgery outcomes and patients expressing trust/confidence (Dr. Benner; Premier Orthopaedics MapQuest comments)
- High ratings for sports-medicine/arthritis care and positive patient experiences (Dr. Cheston Simmons)
- Timely visits and clear explanation of treatment options (Premier Orthopaedics Vitals written review)
- Competent, knowledgeable, professional care described in reviews (rater8 for Dr. Benner)
Common complaints
- Difficulty reaching staff/live person and office communication problems (Yelp)
- Long wait times, rushed appointments, and trouble getting through by phone (MapQuest)
- Complaints about poor aftercare/aftercare absence and staff lacking compassion/personality (MapQuest)
- Low ratings/reviews indicating billing/administrative issues and perceived dishonesty for an orthopedic-related company (orthospinetech; not clearly the same as the orthopaedic practice)
- Emergency-room wait-time complaints for a Penn Orthopaedics location (Birdeye)
In patients' words
""Worst Orthopedic Practice! Doctors are not qualified to perform any serious injuries and absent for aftercare. Staff are like robots and do not have any knowledge, compassion or personality.""
— MapQuest review snippet for Premier Orthopaedics""Patients consistently praise Dr. John Benner for his exceptional bedside manner... taking time to explain conditions and develop precise treatment plans.""
— WebMD ratings/review summary for Dr. John Benner""Simmons was fantastic, ... He focuses on total wellbeing, not just on [pain].""
— Vitals review snippet for Dr. Cheston SimmonsMore clinics in West Chester
Premier Orthopaedics and Sports Medicine Associates
Patients praise: High satisfaction with surgical outcomes for some patients · Physicians perceived as knowledgeable and attentive by some reviewers.
Optimum Physical Therapy Associates
Patients praise: Knowledgeable, skilled, and professional staff · Personalized, effective treatment plans.
West Chester Cardiology
Patients praise: Physicians and medical staff are frequently praised as excellent, professional, and thorough · Patients feel heard and well cared for during appointments.
Ivy Rehab
Patients praise: Highly skilled and professional clinicians · Personalized treatment plans and thorough explanations.
Main Line HealthCare Family Medicine
Patients praise: high patient satisfaction with specific physicians, particularly Dr. Dabundo and Dr. Keeler · doctors described as knowledgeable, patient, thorough, and genuinely caring.
Foot & Ankle Center of Chester County
Patients praise: Friendly, professional, and helpful office staff · Compassionate, gentle, and knowledgeable care from providers, particularly Dr. Timothy Chen.
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