Primary Care Services - Confluence Health
Primary Care • Wenatchee, WA
Ratings by platform
- Birdeye: 3.2 stars (119 reviews)
- CMS HCAHPS (via Momentary Labs): 4/5 stars (394 patient surveys)
What patients say
Patients praise
- some providers praised for communication and bedside manner
- recognized for specific clinical areas like orthopedics and heart care
- overall patient satisfaction rating of 4 out of 5 stars in some clinical metrics
Common complaints
- scheduling and appointment availability issues
- dissatisfaction with billing and transparency on costs
- concerns regarding staff responsiveness and listening skills
- perceptions of depersonalized or profit-oriented care
In patients' words
"If I could rate lower I would. It's just a money making business, not a health care. I have had so many problems with them. They fail time after time. They make needless appointment after appointment... They don't listen to you."
— Top-Rated.Online user review"This place could careless about YOU.. I wasn't able to see one in Moses Lake when I had my stroke they just don't care.. if you want to die waiting I guess this is the place to go."
— Birdeye user review"Dr Krewer is amazing. Great explanation of my vision changes and explained how the new prescription was going to improve each part of my vision. Great communication and bedside manner."
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