Family Medicine offered by Confluence Health at Wenatchee Valley ...

Patients praise

• Individual physicians in Family Medicine often receive higher satisfaction ratings than the broader health system
• Some patients report positive experiences with staff professionalism and thoroughness of care
• Well-regarded individual family practitioners who are responsive to patient concerns

Common complaints

• Billing concerns and transparency issues, including a state Attorney General investigation into charity care billing practices
• Long wait times for appointments and in-clinic services
• Reports of inconsistent quality of care and perceived lack of patient-centered focus in some departments
• Difficulties with appointment scheduling and cancellations