Harrington Urgent Care Express | UMass Memorial Health
Urgent Care • Webster, MA
Ratings by platform
- WebMD (Oxford location): Mixed (e.g., 6 reviews with varying sentiment) (6 (WebMD))
- Birdeye (Oxford location): 3.2/5 (208 (Birdeye))
- Solv: 2.3/5 (3 (Solv - Charlton location, business closed))
What patients say
Patients praise
- Compassionate, professional, and knowledgeable individual staff and providers
- Efficient and effective care for some patients
- Good alternative to primary care when PCP is unavailable
- Cleanliness and adherence to safety protocols
Common complaints
- Long wait times and overcrowding
- Perceived unprofessionalism or lack of empathy from some staff and providers
- Frustrations with billing and scheduling processes
- Reports of being turned away or facilities reaching max capacity
- Mixed experiences with diagnostic accuracy and treatment quality
In patients' words
"The staff is extremely efficient & knowledgeable, as well as informative and work well together. I was truly impressed and want to say thank you to them all."
— WebMD Patient Review"I was laying in the hallway on a stretcher, he walked right by me twice as I was crying out loud and writhing in pain... Nurses also walked by many times seeing how much pain I was in and neither the Dr. or nurses stopped to see if I was okay."
— LocalityBiz Patient Review"Upon arrival... there was a sign on the door stating temporarily close we are at max capacity. You may wait if you wish. ... Not a good 1st impression on the new urgent care facility."
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