Webster Manor Rehabilitation & Health Care Center: Homepage
Skilled Nursing • Webster, MA
Ratings by platform
- CMS (Medicare.gov): 2 out of 5 stars (CMS Official Rating)
- Seniors.fyi: 3.1 out of 5 stars (52 reviews)
- Seniorcare.com: 3.3 out of 5 stars
What patients say
Patients praise
- Opportunities for meaningful gains with consistent rehabilitation therapy
- Some staff members described as pleasant and compassionate
- Homelike environment with private/semi-private rooms available
Common complaints
- Reports of understaffing and communication issues from leadership
- Inconsistent meal service and laundry service problems
- Outdated facilities and maintenance concerns (e.g., HVAC issues)
- Variable quality of care depending on the shift or staff member
In patients' words
"Laundry is absolutely the WORST SERVICE I have ever seen... I have complained to social service twice with no results and left 2 messages with the administrator with no return call. Be sure to advocate for your loved ones."
— Seniorcare.com review"Webster Manor Rehabilitation & Health Care Center is best suited for seniors who need short-term, rehab-focused care and value hands-on attention from front-line staff, provided there is a reliable advocate watching the daily operations."
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