Webster - Reliant Medical Group
Family Medicine • Webster, MA
Ratings by platform
- Yelp: 2.2/5 (across 154 reviews for the brand) (154 reviews (brand-wide))
- Birdeye/Google: 2.5/5 (35 reviews)
- Reliant Medical Group Website: 4.6/5 (72 total ratings (specific to a Webster provider))
What patients say
Patients praise
- High ratings for individual providers (e.g., some doctors hold high star ratings)
- Recognition for excellence in patient communication and care coordination (specifically at the Webster office)
- Efficient and helpful staff in some departments
Common complaints
- Difficulties with administrative staff and communication
- Long wait times for appointments
- Perceived lack of care or attention from providers
- Frustration with medical records and history management
In patients' words
"The Dr's and nurses spend maybe 15- 30 minutes with you and cannot apply your medical history to help you with your medical care treatment. You get treated poorly by their staff when asking for assistance to help your care."
— Yelp review of Reliant Medical Group"Our Webster office was noted for its excellence in two categories: Distinction in Patient-Provider Communications and Distinction in Coordinating Patient Care."
— Reliant Medical Group blog post (citing Massachusetts Health Quality Partners award)"Urology department (Reliant Medical Group) is the worst here. They do not care for patients mental health or their opinions."
— Birdeye/Google review of Reliant Medical GroupMore clinics in Webster
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