Aurora Family Medicine
Primary Care • Wauwatosa, WI
Ratings by platform
- Aurora Healthcare Official Site: 4.9/5 (1,310 reviews)
- LocalityBiz: 1/5
What patients say
Patients praise
- Highly rated medical providers/doctors
- Professionalism of physicians
- Effective clinical care and treatment by specific doctors
Common complaints
- Poor front desk and administrative customer service (rude staff, lack of acknowledgment)
- Long wait times for appointments and in the lobby
- Difficulties with phone scheduling/constant holds/calls being dropped
- Billing and insurance confusion/unexpected charges
- Lack of clear communication regarding costs
In patients' words
"I went to this location for a regular check up ! After waiting in the lobby for almost 30 minutes ... a very rude lady with black glasses at the front desk said 'WELL BE WITH YOU SHORTLY' disregarding me waiting... will never be coming back to this location."
— LocalityBiz"If there was a Dr. Robinson fan club, everyone would want to be the president. That's how GREAT he is!!! ... However, avoid the Aurora Wiselives Office like the plague! The office staff is beyond HORRIBLE and ridiculously rude."
— WebMDMore clinics in Wauwatosa
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